Cancellation & Refund Policy

• More than 24 hours before start: full refund of the hourly fee.
• Within 24 hours of start: 50% refund of the hourly fee.
• Within 1 hour of start, or no-show: no refund. The Host may keep the full fee.

If a Host cancels a confirmed booking:

• The Guest is refunded in full, automatically.
• The Host may be temporarily blocked from listing new bookings if cancellations become a pattern.
• Repeated last-minute Host cancellations may result in account suspension per Terms §8.

In the event of severe weather, public transit failure, government-ordered closure, or other circumstances outside either party's reasonable control, DenShare will refund the Guest in full and does not penalize the Host.

If a Guest arrives at a workspace that is materially different from the listing (unsafe, unclean, missing advertised equipment, or inaccessible), they should contact DenShare within one hour and leave. DenShare will refund the full fee and investigate. Repeated verified reports may result in the listing being removed.

If a Host discovers damage caused by a Guest, they may submit a report within 72 hours of the booking end. Disputes are between the Host and Guest per Terms §5; DenShare may assist in good faith but is not obligated to mediate or compensate.

Refunds are issued to the original payment method through our payment provider (Stripe). Depending on the card issuer, funds typically appear in 5–10 business days.